cricaex Frequently Asked Questions

cricaex requires a government-issued photo ID to complete KYC verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to provide a proof of address dated within the last 90 days — a utility bill or bank statement from any city in Bangladesh works. A selfie matching your submitted ID may also be required.

Most cricaex KYC verifications are completed within 2 to 4 hours during business hours (BST, UTC+6). Documents submitted after 10 PM Bangladesh Standard Time are typically reviewed by the following morning. You will receive an SMS and email notification once your account is fully verified and ready for withdrawals.

You can reset your cricaex password from the login page by clicking "Forgot Password". Enter your registered mobile number and you will receive an SMS with a one-time reset code. Enter that code, then set a new password. If you no longer have access to your registered mobile number, contact the cricaex support team at [email protected] with proof of identity.

No. cricaex strictly allows only one account per person. Operating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being permanently suspended and any associated balances being forfeited. If you believe a duplicate account was created in error, contact support immediately to have the duplicate closed.

To permanently close your cricaex account, contact the support team via live chat or email at [email protected]. Before closure, any remaining balance will be processed for withdrawal to your verified payment method. Note that permanent account closure is different from self-exclusion — if your reason for closing is related to problem gambling, our team can activate self-exclusion instead, which also stops all marketing communications.

To deposit via bKash on cricaex, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a cricaex bKash merchant number and a reference code. Open your bKash app, send the deposit amount to the provided number using the "Send Money" option, and enter the reference code as the transaction note. Your cricaex balance is typically credited within 1 to 5 minutes.

Nagad deposits on cricaex are processed almost instantly — most credits appear in your account balance within 1 to 3 minutes of the transaction being confirmed by Nagad. The process is the same as bKash: select Nagad in the Deposit section, use the provided merchant number and reference code, and send the amount through the Nagad app. If your deposit has not appeared after 15 minutes, contact support with your Nagad transaction ID.

The minimum deposit on cricaex is ৳200 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank have a higher minimum of ৳1,000 due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger an additional identity verification step.

The minimum withdrawal on cricaex is ৳500 for mobile wallet methods such as bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳2,000. Your account must be fully KYC-verified before any withdrawal can be processed, and the payment method used for withdrawal must be registered in your own verified name — withdrawals to third-party accounts are not permitted.

cricaex processes withdrawal requests within 1 to 4 hours for verified accounts during normal operating hours (BST, UTC+6). bKash and Nagad withdrawals are typically the fastest, often arriving within 30 minutes of approval. Bank transfers take 1 to 3 business days depending on the receiving bank. Withdrawals submitted during peak periods or late at night may take slightly longer but are always processed within 24 hours.

cricaex does not charge any platform fees on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their standard transaction charges as per their own fee schedule. To avoid surprises, check your wallet provider's current fee table before initiating a transaction. Bank transfer fees, if any, are set by your bank and are not collected by cricaex.

Yes, cricaex accepts bank transfers from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank, Sonali Bank, and several others. To make a bank transfer deposit, select "Bank Transfer" in the Deposit section for the account details and reference number. Always include the reference number in the transfer description or your deposit cannot be matched to your account.

To bet on BPL (Bangladesh Premier League) matches on cricaex, navigate to the Cricket section from the main menu. Select the live or upcoming BPL match you want to bet on, browse the available markets — match winner, top run scorer, total sixes, and more — and click on the odds to add a selection to your bet slip. Enter your stake amount in BDT and confirm the bet. Live in-play betting is available for all BPL matches while they are in progress.

cricaex offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, ICC events, and international matches featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top batsman, top bowler, total runs in an over, method of first dismissal, player head-to-head, and many more. Market availability varies by match and tournament, with the largest selection available for high-profile T20 events.

Yes, cricaex is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply open cricaex.net in your mobile browser (Chrome, Firefox, or Safari all work well) and the site automatically adjusts to your screen size. All features including deposits via bKash, live casino games, cricket betting, and slots are fully accessible on mobile without any loss of functionality.

All games on cricaex use certified Random Number Generators (RNGs) that have been independently audited for fairness. This applies to slots, table games, and virtual sports. Live casino games are dealt by real human dealers in real time, providing a transparent experience. cricaex is committed to fair play and does not manipulate game outcomes. You can request a game fairness report from the support team at any time.

RTP varies by slot title, as each game is developed by its respective provider — Pragmatic Play, NetEnt, Microgaming, and others each publish their own RTP figures. Most slots available on cricaex have RTPs ranging from 94% to 97%. You can find the RTP for any specific slot in the game's information panel, accessible via the (i) icon within the game interface. Higher RTP games statistically return more to players over a large number of spins.

cricaex offers a welcome bonus to newly registered and verified players. The bonus details, including the match percentage, maximum bonus amount in BDT, and eligible games, are displayed on the Promotions page within your account. Welcome bonuses are subject to wagering requirements that must be met before any associated winnings can be withdrawn. Always read the full bonus terms before claiming to ensure you understand the conditions.

A wagering requirement (also called a rollover) is a multiplier that specifies how many times you must bet a bonus amount before you can withdraw any winnings derived from it. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100% while live casino games may contribute less. Check the specific bonus terms for full details.

Yes, cricaex operates a loyalty programme that rewards regular players with points for every bet placed, regardless of the outcome. Accumulated points can be exchanged for bonus credits or used to unlock VIP tier benefits including higher withdrawal limits, dedicated account managers, faster KYC processing, and exclusive reload bonuses. VIP tier progression is based on your total wagering activity over rolling monthly periods.

Whether a bonus can be used on cricket betting depends on the specific promotion. Some cricaex bonuses are designated for sportsbook use (including cricket markets), while others are casino-specific and limited to slots or live casino games. The eligible product categories are always stated clearly in the bonus terms and conditions. Sports betting bonuses on cricaex often cover BPL, IPL, and T20 World Cup markets.

Yes, all cricaex bonuses carry an expiry date that begins from the moment the bonus is credited to your account. Typical bonus validity periods range from 7 to 30 days depending on the promotion type. If the wagering requirements are not completed within the validity window, the bonus and any associated winnings are automatically removed from your account. You can check the remaining validity of any active bonus in the My Bonuses section of your account dashboard.

cricaex uses industry-standard TLS encryption on all pages and transactions to protect your personal and financial data. Account access is secured with password authentication and SMS-based two-factor verification. cricaex does not store full payment details on its servers. The platform follows responsible data handling practices and undergoes regular security reviews. All player funds are held in segregated accounts separate from operational funds.

cricaex operates as an online platform available to adult players (18+) in Bangladesh. We use SSL encryption, certified RNG games, and verified payment integrations to provide a safe and reliable environment. We encourage all players to familiarise themselves with the applicable laws in their own jurisdiction. cricaex does not make specific claims about regulatory approval from any Bangladeshi government body.

cricaex takes problem gambling seriously and provides immediate self-exclusion on request. You can activate self-exclusion through Account Settings under the Responsible Gaming section, or by contacting our 24/7 support team via live chat or at [email protected]. Self-exclusion options range from a 1-week break to permanent closure. During exclusion, all marketing communications are stopped and your account is locked. We strongly encourage any player who feels gambling is becoming a problem to act early.

Yes. cricaex allows you to set daily, weekly, or monthly deposit limits directly from the Responsible Gaming section of your account settings. Once a limit is active, you cannot deposit beyond that amount in the chosen time period. Reducing a limit takes effect immediately, while increasing a limit is subject to a mandatory 7-day cooling-off period — a deliberate safeguard to protect players from impulsive decisions.

cricaex is strictly for adults aged 18 and above. All players are required to confirm their age during registration, and identity verification (KYC) is mandatory before any withdrawal is processed. cricaex will never knowingly allow a person under 18 to hold an account or place bets. If you suspect that a minor may have access to a cricaex account, please contact our support team immediately so we can investigate and take action.