cricaex Responsible Gaming
Gambling is entertainment — and cricaex is committed to keeping it that way. We provide every player with the tools, information, and support they need to stay in control and play safely. This page is your complete guide to responsible gaming on cricaex.
Playing Safe at cricaex
cricaex builds responsible gaming protections directly into the platform — so every player in Bangladesh has practical, accessible tools available at all times.
Self-Exclusion Programme
Choose to suspend your cricaex account for a defined period or permanently. Once activated, self-exclusion prevents access to all games and betting features, and marketing communications are immediately halted. Your data remains secure for legal retention purposes.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your cricaex account to stay within a budget you are comfortable with. Limits take effect immediately when lowered. If you choose to raise a limit, a mandatory cooling-off period applies before the increase takes effect.
Time-Out & Session Limits
Take a short break from gambling with our time-out feature, available for periods ranging from 24 hours to 6 weeks. You can also set session time reminders to alert you when you have been playing for a specified duration, helping you maintain a healthy relationship with play.
Reality Check Reminders
Enable regular reality check pop-ups that appear during your session to show how long you have been playing and how your balance has moved. These brief, non-intrusive prompts encourage you to pause and reflect before continuing — a small step that makes a real difference.
Loss Limits
Set a maximum loss threshold for any daily, weekly, or monthly period. Once your net loss reaches the limit you have defined, cricaex will automatically suspend further play for that period. This puts a firm, self-chosen boundary on the financial risk of each session.
24/7 Human Support
Our responsible gaming support team is available around the clock. If you feel gambling is becoming a concern — for you or someone you know — reach out via live chat or email. Agents are trained to respond sensitively and to connect you with professional support resources without judgement.
Age Restriction & 18+ Policy
cricaex enforces a strict minimum age requirement of 18 years across all games, betting markets, and platform features. This is not simply a legal formality — it reflects our genuine commitment to protecting young people from the potential harms associated with gambling.
All players are required to complete identity verification (KYC) before their first withdrawal. During this process, our compliance team verifies date of birth using government-issued identification such as the Bangladesh National Identity Card (NID) or passport. Any account found to belong to a person under 18 will be closed immediately, and any deposits will be returned after due diligence.
If you are a parent or guardian and you believe a minor in your household has accessed cricaex, please contact us immediately at [email protected]. We will investigate and act without delay. We also strongly encourage the use of parental control software to restrict access to gambling websites on shared or family devices.
Protecting Minors at Home
Simple steps can help prevent underage access to gambling platforms in Bangladesh:
- Keep your cricaex account credentials private and never share your login details with family members, including older teenagers.
- Log out of your cricaex account after every session, especially on shared or mobile devices.
- Enable device-level PIN locks or biometric authentication so that your session cannot be resumed by others.
- Use parental control tools available on Android, iOS, and most desktop operating systems to block gambling-related websites for child user profiles.
Age Verification Process
Every cricaex player must verify their identity before processing withdrawals. Our KYC process checks:
- Government ID: National Identity Card, passport, or birth certificate confirming age 18+.
- Proof of Address: Utility bill or bank statement from Dhaka, Chittagong, Sylhet, or anywhere in Bangladesh, dated within the last 90 days.
- Selfie Verification: A clear photo matching the submitted ID to confirm you are the account holder.
- Payment Method Match: The bKash, Nagad, or bank account used for deposits must be registered in your own verified name.
Player Protection Tools
All cricaex player protection tools are available in your account settings at no cost. They can be activated instantly — and reductions always take effect immediately.
Deposit Limits
Set the maximum you can deposit per day, week, or month. Lowering your limit is instant. Increasing it requires a 7-day waiting period to prevent impulsive decisions during a difficult session.
Loss Limits
Define how much you are comfortable losing in a given period. When your net loss hits that figure, play is paused automatically until the period resets. You choose the amount; cricaex enforces it.
Session Time Limits
Decide in advance how long each gaming session should last. When your limit is reached, you will see a clear notification and your session will pause. You can choose to continue only after a mandatory cool-down screen.
Activity Statements
Request a full breakdown of your betting and gaming history — deposits, withdrawals, game results, and net position — for any period. Full visibility into your play is a powerful tool for maintaining responsible habits.
How to Set Up Your Limits — Step by Step
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Log in to cricaex Access your account via the cricaex Login page using your registered username and password. Ensure you are on a private device and a secure network connection.
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Go to Account Settings Click on your account profile icon in the top navigation area. Select "Account Settings" from the dropdown menu to access your personal account management panel.
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Open the Responsible Gaming Section Within Account Settings, locate the "Responsible Gaming" tab. This section contains all available protection tools: deposit limits, loss limits, time-out, self-exclusion, and reality check settings.
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Choose Your Tool and Set Your Parameters Select the specific tool you want to enable. Enter your preferred limit value or time period. For deposit and loss limits, choose whether to apply the limit daily, weekly, or monthly.
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Confirm via SMS A confirmation SMS will be sent to your registered mobile number (bKash or Nagad-linked number). Enter the verification code to activate your chosen protection setting. The change takes effect immediately.
Self-Exclusion Options
Self-exclusion is the strongest player protection tool available on cricaex. It allows you to voluntarily suspend your account for a defined period — or permanently — if you feel that gambling is no longer a form of entertainment and is instead causing you distress, financial harm, or disruption to your daily life.
cricaex offers several self-exclusion durations to suit different circumstances:
Short Break
1 week to 6 weeks — ideal for players who need a brief pause to reset perspective and re-establish healthy habits.
Medium-Term Exclusion
3 months to 12 months — recommended for players experiencing recurring difficulty maintaining their gambling boundaries.
Long-Term Exclusion
2 to 5 years — for players who need an extended period away from gambling to seek professional support and make meaningful life changes.
Permanent Exclusion
A permanent account closure with no option to reopen. This is an irrevocable decision and is honoured without exception, even upon a future request to reopen.
What Happens During Self-Exclusion?
- Your account is locked immediately upon activation — you cannot log in, deposit, play, or place bets.
- All pending bonuses and wagering requirements are forfeited.
- Any remaining balance is held securely and can be withdrawn after identity verification, even during the exclusion period.
- All marketing emails, SMS promotions, and push notifications are immediately stopped.
- Your personal data is retained as required by our legal obligations but is not used for any operational or marketing purpose.
- Re-opening a time-limited self-exclusion account requires a formal written request and a 7-day reflection period before access is restored. Permanent exclusions are never reversed.
Request Self-Exclusion Now
If you feel you need a break from gambling, our team is here to help immediately. You do not need to explain yourself — simply let us know what you need and we will take care of the rest.
Via Email:
Send your exclusion request to [email protected] with the subject line "Self-Exclusion Request" and your registered username.
Via Live Chat:
Open the live chat widget on any cricaex page. Tell the agent you would like to activate self-exclusion. They will verify your identity and process the request within minutes.
Via Account Settings:
Log in → Account Settings → Responsible Gaming → Self-Exclusion → Choose duration → Confirm with SMS code. Takes effect immediately.
Warning Signs of Problem Gambling
Recognising the early warning signs of problem gambling is the first and most important step toward getting back in control. The following behaviours may indicate that gambling has moved beyond entertainment.
Quick Self-Assessment
Take a moment to reflect honestly on your recent gambling activity. These questions are based on widely used responsible gaming assessment tools. There are no right or wrong answers — this is for your benefit only.
Have you ever spent more time or money gambling than you originally planned?
Have you gambled to try to win back money you previously lost?
Have you hidden your gambling activity from family or friends?
Has gambling caused stress, anxiety, or conflict in your personal life?
Have you gambled with money needed for household expenses, bills, or family needs?
Do you find it difficult to stop gambling once you have started a session?
Getting Help & Support
If you or someone you know is struggling with problem gambling, please reach out. Help is available — and taking that first step is always the right decision.
cricaex Support Team
Our trained responsible gaming agents are available 24 hours a day, 7 days a week. Contact us via live chat or email at [email protected]. We can activate account protections, provide self-exclusion, and signpost you to professional services — all in a judgement-free environment.
National Helplines
Bangladesh has a growing network of mental health and addiction support services. The National Mental Health Helpline is available to residents experiencing gambling-related distress, anxiety, or financial crisis. Local community health centres in Dhaka, Chittagong, Sylhet, and Khulna also provide counselling services. Contact the Kaan Pete Roi helpline (01779-554391) for emotional support.
Support for Families
Problem gambling affects not just the individual but also their family — partners, parents, and children. If someone close to you is showing signs of problem gambling, our support team can advise on how to approach the situation, how to access account information as an authorised third party, and how to connect with family counselling services in Bangladesh.
When to Seek Help Immediately
Some situations require urgent support. Please contact cricaex support or a professional helpline without delay if you are experiencing any of the following:
- You have depleted savings, taken out loans, or sold possessions to fund gambling and are facing severe financial hardship.
- You are experiencing thoughts of self-harm or hopelessness connected to gambling losses or debt.
- Your relationship with a partner, parent, or child has broken down as a direct result of your gambling behaviour.
- You have lost your job, your home, or your primary source of income due to gambling-related issues.
- You feel completely unable to stop gambling despite wanting to and despite the harm it is causing.
Professional Counselling
Cognitive Behavioural Therapy (CBT) is one of the most effective evidence-based treatments for problem gambling. If you are based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or Barisal, speak to a licensed mental health professional or ask your local community health centre about referral pathways for addiction counselling. cricaex support can help you identify local resources.
Safe Play Tips
Responsible gambling starts with simple, practical habits. Follow these guidelines every time you play on cricaex to keep gambling fun and within your control.
Set a Budget Before You Play
Decide in advance the maximum amount you are willing to spend in a single session and stick to it. Treat this as the cost of entertainment — just as you would budget for a cinema ticket or a meal out in Dhaka. Never exceed your pre-set budget, no matter the outcome of your session.
Set a Time Limit
Decide how long you will play before you start, and honour that commitment. Use cricaex's built-in session time reminders to get an alert when your limit is approaching. Taking regular breaks — even five minutes away from the screen — helps you stay clear-headed and in control.
Play for Fun, Not Profit
Gambling is a form of entertainment, not a reliable way to make money. House edge means that over the long run, outcomes favour the platform — this is true for all games on every legitimate casino platform worldwide. Approach each session with the mindset of enjoying the experience, not chasing a financial outcome.
Never Chase Losses
If you have reached your session budget or loss limit, stop. Attempting to recover losses by continuing to play is one of the most common and harmful gambling patterns. Accept the outcome of each session calmly, take a break, and return on another day when you are in a positive state of mind.
Avoid Playing Under Stress
Gambling while emotionally stressed, anxious, tired, or upset significantly increases the risk of impulsive decisions and over-spending. If you have had a difficult day — whether related to work, family, or finances — consider stepping away from the platform and returning when you are in a calmer, more rational state of mind.
Keep Gambling in Balance
Healthy gambling is one leisure activity among many — not the central focus of your week. Make sure gambling does not crowd out other activities you enjoy: time with family in Dhaka, cricket matches, community events, or hobbies. A balanced lifestyle is the best foundation for responsible gambling habits.
Our Commitment to Players
At cricaex, responsible gaming is not a legal checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a platform that actively works to protect their wellbeing, not just their deposits. That is why we have built responsible gaming tools directly into the product rather than hiding them in settings menus, and why our support team is trained to raise the subject proactively when we identify at-risk patterns.
Our responsible gaming programme is built on four pillars:
- Prevention: Age verification, identity checks, and default account protections that apply to every player from the moment of registration.
- Empowerment: Transparent, easy-to-access tools that put every player in control of their own limits, session lengths, and account status.
- Detection: Ongoing monitoring of player activity for behavioural patterns that may indicate problem gambling, with proactive outreach where appropriate.
- Support: A 24/7 responsible gaming team that provides non-judgmental, practical assistance to any player who reaches out — and connects players with professional services where needed.
cricaex also regularly reviews and updates its responsible gaming policies to reflect best practice in the industry. We are committed to providing a safe, fair, and enjoyable platform for all adults aged 18 and above in Bangladesh and beyond. Your trust matters to us — and we take it seriously.
SSL Secured
All data encrypted with TLS 1.2+ on every page and transaction.
KYC Verified
Every player identity-verified before withdrawal — no underage access.
RNG Certified
All games use audited random number generators for provably fair outcomes.
24/7 Support
English and Bengali agents available around the clock (BST, UTC+6).
18+ For adults aged 18 and above only. Gambling can be addictive — please play responsibly.
Play Smart. Play Safe. Play cricaex.
Now that you know about our responsible gaming tools, explore everything cricaex has to offer — from live cricket betting to 1,000+ slots and a world-class live casino.
18+ For adults aged 18 and above only. Please gamble responsibly.